Instructional Designer II

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
Job Title: Instructional Designer
Department: Training Enablement (SUN)
Reports To: Training Manager
Job Summary
The Instructional Designer is responsible for designing, developing, publishing, and maintaining high-quality learning solutions for internal teams and external customers. Working closely with Product Managers, Subject Matter Experts (SMEs), and cross-functional teams, the Instructional Designer transforms complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success.
This role owns the end-to-end learning content lifecycle, including instructional design, multimedia development, LMS administration, learner communications, and continuous content improvement.
Key Responsibilities
Learning Needs Analysis & Planning
Partner with Product Managers, SMEs, and stakeholders to identify training requirements for new products, features, enhancements, and releases.
Define learning objectives, target audiences, training scope, and success criteria.
Design learning programs, curriculum, learning journeys, and certification pathways.
Content & Multimedia Development
Design and develop learning assets including eLearning modules, presentations, learner guides, knowledge articles, job aids, assessments, quizzes, videos, and microlearning content.
Translate complex business and technical concepts into learner-friendly training materials.
Create and edit instructional videos, software demonstrations, and product walkthroughs using Camtasia or similar tools.