Customer Account Coordinator

Position Title:
Customer Account Coordinator
Pay Rate:
$48,300 - $64,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Category/Shift:
Salaried Full-Time
Physical Location:
301 Thomas Mill Road
Holly Springs, NC 27540
The Job You Will Perform:
Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries;
Responsible for multiple accounts of small to medium customers with high complexity.
Take customer orders either directly from customers or account managers.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
Process purchase orders, coordinate account credits, and maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
Serve as the primary point of contact for customer inquiries, concerns, and complaints through phone, email, and in-person interactions.
Communicate order status, delivery updates, and potential issues proactively to customers and stakeholders.
Process customer credits, adjustments, and related documentation in accordance with company procedures.
Maintain accurate customer records, databases, and ERP/MRP systems to ensure data integrity.
Partner closely with Sales, Production, Design, and other functional teams to support customer requirements and business objectives.
The Qualifications, Skills and Knowledge You Will Bring:
High school diploma or GED
Preferred experience working in a manufacturing environment
Preferred computer data-entry experience
Preferred experience in the corrugate box industry
Five years of customer relations experience preferred; 1+ years industry specific experience a plus.
Action Oriented
Being Resilient
Customer Focus
Instills Trust