Inside Sales Specialist

Maintain full knowledge of Teleflora product lines, Teleflora services, systems and technology. Understand and utilize internal sales tools, systems, data and reports to maximize sales to both active and new floral customers
Work with the Inside Sales Supervisor & Inside Sales Coordinator to develop and execute effective selling skills and strategies including closing sales, addressing objections, understanding buying signals, upselling and consultative selling
Establish a daily, efficient operating rhythm characterized by a disciplined approach to making calls and a steadfast commitment to individual and team targets & objectives
Exceed personal and team sales targets by effectively managing calls, call time, talk time, close rates and units per sale
Establish a high level of rapport and trust with Teleflora florists and use every customer contact to reinforce Teleflora’s commitment to our florist partners and the products and services we offer
Provide regular feedback, recommendations, guidance and sales & operations perspective to the IS Supervisor. Participate in daily, weekly and annual meetings and training programs as needed
Be willing to work overtime during floral holiday peak times, including nights and weekends as needed and perform other tasks as required
Additional duties as assigned
Education: High School diploma or equivalent
3+ years of experience selling in a call center and sales environment with proven phone & sales skills
Strong attention to detail, ability to multi-task and very organized
Best in class attitude with endless optimism, energy and an open mind to tackle challenges
Excellent and proven abilities in teamwork, communication, emotional intelligence and collaboration
Solution-oriented optimist, competitive, fast-paced and comfortable with a dynamic organization
Basic computer proficiency including Excel and Word
Working Conditions
Flexibility in shifts, requirements may change based on departmental needs and company programs
Holiday time off may be prohibited due to floral order deadlines
Work is performed in an inside office environment
Potential travel to Teleflora offices, floral industry events or Territory Sales Manager visits.

Employment type
Full-time

Work arrangement
Hybrid