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Company Description TechSurvi Pvt. Ltd. is a digital marketing and advertising agency focused on helping businesses grow and strengthen their online presence. The company combines strategic thinking, creative execution, and expert advertising with a strong understanding of current and emerging online trends. TechSurvi partners with the Amazon marketplace to support clients in selling their products and optimizing their performance on Amazon. Its services include search engine optimization, web design, search ads, social media management, e-commerce, content marketing, email marketing, and related digital solutions. Team members collaborate in a fast-paced, results-oriented environment that values innovation and measurable impact.
Role Description The Jr. Technical Support & QA Intern will work full time on-site in the Pune Division, supporting internal teams and clients with technical assistance and quality assurance activities. Day-to-day responsibilities include responding to support requests, investigating issues, and performing basic troubleshooting for digital marketing tools, platforms, and workflows. The intern will help document problems, track resolutions, and follow up with stakeholders to ensure customer satisfaction. The role also involves assisting in QA testing of websites, campaigns, and integrations, reporting defects, and verifying fixes. Collaboration with senior technical, marketing, and account teams is expected to maintain smooth operations and reliable service delivery.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills to identify, analyze, and resolve common issues in tools, platforms, and systems.
Candidates should possess solid Analytical Skills to interpret data, understand problem patterns, and support QA and performance monitoring activities.
Candidates should possess Customer Support and Customer Satisfaction skills to communicate clearly, manage expectations, and provide helpful, timely responses.
Basic understanding of digital marketing concepts, web applications, or e-commerce platforms is beneficial.
Ability to follow structured processes, document findings, and work accurately with attention to detail.
Good written and verbal communication skills and the ability to collaborate within cross-functional teams.
Currently pursuing or recently completed a degree or diploma in Computer Science, Information Technology, Engineering, or a related field is preferred.
Willingness to learn, adapt to new tools and technologies, and maintain a professional, customer-focused attitude.
Work arrangement
No
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