Customer Service Representative

The Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.
You'll assist our member florists with their questions, requests, product purchases, and problems.
Incoming calls may include, but are not limited to the following:
Flower Orders
Product Orders
Directory Orders and Changes
Credit Card Product and Equipment Orders
Credit Card Equipment Troubleshooting
Customer monthly statements
Web Hosting
Additional duties as needed
Education: High School Diploma or equivalent is required
Strong written and oral communication skills
Ability to make decision with little direction
Strong attention to detail
1-2 years Customer Service/Call Center experience
Basic math skills
Ability to speak clearly in a well-modulated voice using good diction
Typing 25 WPM/ net minimum
Knowledgeable in basic computer skills
Working Conditions:
Must be able to work extended hours (overtime as requested) to meet company deadlines
Flexibility. Shift requirements may change based on department needs and company programs
Holiday time off may be limited due to increased order volume

Employment type
Full-time

Work arrangement
No