Customer Service Representative, Flowerbuyer

Answer inbound calls from our florists, providing order support and first call resolution while working within company guidelines
Become completely familiar with the Flowerbuyer Floral Auction site
Provide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and tools
Partner with other teams in the business to execute outbound call lists as needed
Achieve key performance indicators, productivity standards, call quality performance & adhere to schedule
Handle escalated customer issues with Supervisor support
Additional duties/responsibilities as assigned
Excellent communication and interpersonal skills
Proficient computer skills
Ability to multi-task
Self-motivated and driven, with ability to work with minimal direction
Capacity to manage and support change
Telecommunication experience is an asset
Additional hours and attendance may be required for key floral holidays (Valentine’s Day & Mother’s Day)

Employment type
Full-time

Work arrangement
No