Dispatcher

Provide the highest level of customer service and satisfaction
Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
Receive any incoming customer service calls and emails
Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
Monitor drivers throughout the day via the dispatch system
Create the next day driver schedule ensuring customer needs are met
Add new customer jobs and tickets to the computer system (TCR)
Conduct job service checks for jobs that have been out for 30 days or more
Complete a “final edit” of each job ensuring the ticket has all the required information for billing
Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
Perform other functions as necessary or as assigned
High School Diploma or Equivalent
1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
Strong leadership skills to ensure drivers’ compliance with direction and assignments
Basic understanding of the geographical area and mapping programs to facilitate efficient routing
Proficient or able to quickly learn dispatch and record-keeping systems such as Paylocity and TCR
General Windows Office Suite experience- Email, Excel, Word, PowerPoint, etc.
Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
High integrity and a strong work concept
Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
High degree of energy, self-motivation, and flexibility
Proven ability to work collaboratively with others
Excellent communication and time management skills
Strong work ethic with a professional, positive attitude

Employment type
Full-time

Work arrangement
No