Live opening · Posted 5 days ago

AI Omnichannel Support Architect / Engineer

proactive health technologies · Panama (Remote)

Linkedin Yes

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At a glance

The key details from the original listing.

Posted 5 days ago

Companyproactive health technologies

LocationPanama (Remote)

Work modeYes

Source

Listed5 days ago

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About the role

Description supplied by the original job listing.

We’re building a next-generation healthcare platform and looking for someone experienced in designing AI-powered omnichannel support for both patients and providers.
The architecture will leverage Amazon Connect for voice, chat, email, queues and routing, combined with our own AI Support Intelligence Layer.
You’ll help design and implement:
• AI-driven issue classification and intent detection
• Patient/provider identification and context enrichment
• Skills-based queue assignment and intelligent routing
• Amazon Connect integration across voice, chat and email
• Specialized support queues and agent workflows
• Integration with healthcare, FHIR and clinical systems
• AI-assisted resolution and intelligent human escalation
We’re looking for someone with strong experience in Amazon Connect, contact-center architecture, AI/LLM integration, APIs and cloud-native systems, ideally with healthcare experience.

Work arrangement
Yes

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