Customer Care Manager (China)

We have many years of experience in the field of logistics. We represent Western quality for the delivery of our customers with a team of international and experienced specialists. Experience, reliability, expertise, innovation, recognition, and trust - these core values are developed in all our processes. In the organization, we believe that people are our greatest strength. Here we foster a friendly company culture based on openness, engagement, and trust. If our values are in line with yours, we invite you to join the Everwest team.
We are currently seeking a talented: Customer Care Manager (China)
We believe you will:
Maintain business relations with existing company customers and ensure smooth customer service;
Work in cooperation with colleagues to solve problems and ensure on-time delivery;
Ensure timely and effective claim and demurrage management;
Administrate international transportation documents;
Analize customer KPI and identify opportunities for improvement.
What We’re Looking For:
At least one year of experience in customer service;
Fluent in English. Russian language is an advantage;
Strong negotiation skills;
Quick orientation and good time planning and management skills;
Attention to detail, diligence, responsibility;
Fluent communication skills, ability to work effectively in a team;
Ability to successfully manage a large amount of information at one time.
We offer:
Monthly salary ranges from 1930 EUR to 2420 EUR gross + bonuses (the specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position.). In addition, each employee of the Everwest company receives a package of additional benefits, which include:
Growth opportunities: professional and supportive team, leadership development programs. The opportunity to improve by participating in both internal and external training;
Modern office: Modern and ergonomically equipped office, with recreation areas, outdoor terraces, and a gym. The restaurant in which, exclusive prices for employees apply;
Recognition and awards: a day off in the month of the birthday, as well as gifts during the holidays or on the anniversary of working in the company. Various events of the company, the election of the best employees of the company, as well as like-minded clubs operating on the initiative of employees.

Work arrangement
No