Manager- Dispatch Operations

Manager – Dispatch Operations
Location: Chennai
Experience: 5–8 years
Function: Operations / Dispatch
Employment: Full-time
About JustAct
JustAct is an AI-powered dispute resolution technology company serving banks, NBFCs, enterprises and other organisations across India.
As part of our operations, we manage high-volume, time-sensitive dispatches of legal notices and case-related documents to respondents across multiple locations.
About the Role
We are looking for a Manager – Dispatch Operations & Fulfilment to own and streamline our end-to-end dispatch operations.
The role will be responsible for ensuring that every dispatch is processed on time, tracked accurately, supported by verifiable proof of dispatch/delivery, and properly reconciled and reported.
The person will build robust processes, manage external vendors, establish accountability mechanisms and ensure strict adherence to defined operational SLAs.
This is a process-intensive, high-volume operations role requiring strong execution discipline and excellent MIS and vendor-management capabilities.
Key Responsibilities
Own end-to-end dispatch operations for legal notices and case-related documents.
Plan, coordinate and monitor high-volume, time-sensitive dispatches across multiple locations.
Establish and enforce SOPs, SLAs, checklists and quality controls for dispatch operations.
Manage and monitor courier and dispatch vendors and ensure adherence to agreed timelines.
Ensure 100% capture and reconciliation of dispatch and delivery evidence, including tracking IDs, delivery reports, acknowledgements and other available proof of delivery.
Ensure vendors provide timely and accurate dispatch and delivery reports.
Track every dispatch from initiation through delivery/return and identify exceptions proactively.
Establish systems to prevent false, delayed or incomplete dispatch reporting by vendors.
Build dashboards and MIS for daily/weekly monitoring of dispatch status, pending items, exceptions and vendor performance.
Identify operational bottlenecks and continuously improve turnaround time, accuracy and process compliance.
Coordinate closely with Case Management, Operations, Technology and external vendors.
Conduct regular vendor performance reviews and drive corrective actions.
Build a scalable dispatch operation capable of handling significant growth in volumes without compromising accuracy or timelines.
What We Are Looking For
Graduate with 5–8 years of experience in dispatch, fulfilment, logistics or high-volume operations.
Experience in e-commerce, BFSI, logistics, courier, document processing or similar high-volume environments preferred.
Experience managing multiple vendors and large-scale, time-sensitive dispatch operations.
Strong understanding of tracking, reconciliation, proof of delivery and exception management.
Strong process-orientation with the ability to build SOPs and operational controls from the ground up.
Excellent MIS, Excel/data management and reporting skills.
Strong vendor-management and negotiation skills.
Ability to identify gaps, enforce accountability and ensure process adherence.
Strong attention to detail and ownership mindset.
Comfortable working in a fast-paced, deadline-driven environment.

Work arrangement
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