Technical Support Engineer IoT

BoxTech is looking for a Technical Support Engineer with experience or strong knowledge in GPS tracking, IoT, vehicle telematics, and device integration.
Key Responsibilities
• Configure, test, and troubleshoot GPS and telematics devices
• Support device integration with tracking and fleet management platforms
• Assist customers during testing, POC, and deployment
• Troubleshoot **TCP/UDP, MQTT, SIM/APN, server connectivity, and device communication**
• Work with **GPS/GNSS, GSM/LTE, BLE, CAN Bus, RS232, RS485, UART, sensors, and I/O**
• Coordinate with hardware manufacturers for firmware, commands, and technical issues
• Prepare technical guides, reports, and troubleshooting documentation
• Support the sales team with technical evaluations and customer projects
Requirements
• **1–3 years** of relevant experience preferred
• Degree/Diploma in **Electronics, Electrical, Telecom, Computer, Mechatronics, or Embedded Systems Engineering**
• Strong troubleshooting and communication skills
• Knowledge of **Wireshark, APIs, Python, C/C++, or embedded systems** is a plus
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Work arrangement
Yes