Bilingual Customer Service Representative

Customer Service Rep (Healthcare Domain)
Remote
6+ Months Contract with Possibility of Extension
Typical shifts: 8am – 4pm, 11am - 7pm , 3pm - 11pm, 4pm -12am midnight
Must be available 2 weekends per month (estimate)
What You Bring:
Excellent Communication Skills – Clear, patient, and empathetic communication with elderly patients, clinicians, and healthcare professionals
Experience with Elderly Patients – Demonstrated ability to work with seniors (65+), understanding age-related needs and technology barriers
Technical Troubleshooting – Ability to diagnose and resolve device, application, and connectivity issues
Attention to Detail – Accurate documentation, task tracking, and case management
Organizational Skills – Ability to manage multiple concurrent tasks, prioritize workload, and meet deadlines
Problem-Solving – Capacity to identify issues, escalate appropriately, and follow through on resolutions
Reliability & Productivity – Strong work ethic with ability to work independently in a remote environment; consistent attendance and deadline adherence
Customer Service Orientation – Patience and professionalism when supporting patients and healthcare teams
NICE TO HAVE SKILLS:
Bilingual Capability (English/French) – Preferred for some positions to support multi-provincial clients
Healthcare or Customer Service Background – Prior experience in healthcare, telehealth, or customer support environments
CRM/Ticketing System Experience – Familiarity with Salesforce or similar case management platforms
Remote Patient Monitoring Knowledge – Understanding of telehealth or RPM platforms
Project Coordination Experience – Experience managing equipment logistics, scheduling, or vendor coordination
Google Workspace Proficiency – Comfort with Google Chat, Sheets, and collaborative tools

Work arrangement
Yes