Source-to-Pay Strategic Support Associate

Job Title: Source-to-Pay Strategic Support Associate
Location: Hyderabad
About The Role
Source-to-Pay (S2P) Strategic Business Support is the bridge between business project purchasing needs and transactional execution across the source-to-pay lifecycle. Operating from hub-based and US locations, the team supports the Specialty Care and Research / Development organizations in North America, keeping purchasing aligned to budgets, project timelines, and milestones. The team is also the conduit for deploying source-to-pay initiatives into North America, i.e., aging invoice tasks, Racetrack testing, etc., and supports other regions and global programs on an ad hoc basis when requested.
The Source-to-Pay Strategic Support Associate is the entry point to the source-to-pay support career path. The role carries out defined support tasks across the source-to-pay lifecycle for Specialty Care and Research / Development requesters in a regulated environment, working under close supervision with output reviewed before release. It exists to build the systems fluency, documentation discipline, and escalation judgment that every later level in the team depends on.
Level scope. Decision rights: None. Follows work instructions; refers anything non-routine upward before acting. Influence on process owners: None. Observations are reported through the supervisor. People scope: None. Time allocation: ~100% hands-on task execution and learning.
Main Responsibilities
Vendor Record / Document Support
Respond to basic, well-defined S2P inquiries and refer more complex requests to a Specialist or supervisor when necessary
Perform vendor data entry and record maintenance using various tools (SharePoint, Coupa, etc.) per established work instructions
File, retrieve, and version-control contract documents in the repository maintained on behalf of Legal and Procurement
Apply S2P documentation checklists for review, following up on missing items from requesters, ie, ensure WBS in billing section
Process vendor related OneSupport tickets related to onboarding, deactivation/offboarding, and/or record updates once approved by the process owner
Collaborate with the assigned Buyer to apply the appropriate HACAT / commodity codes, escalating to management if alignment cannot be reached
Requisition / Order Support
Log and route incoming S2P requests to the correct channel or queue per the published intake guide
Track requisition-to-order conversion and maintain supporting documentation
Monitor assigned purchase order queues and flag discrepancies or delays for review
Assist with helping end user complete the payment goods receipt and/or dispute, submitting OneSupport tickets when necessary
Invoice Processing Support
Resolve assigned invoice issues and flag discrepancies, missing documentation, and exceptions for review
Resolve assigned aging invoices in the assigned queue against the aging report and escalate invoices that cannot be resolved to manager
Check basic three-way match validation (order, receipt, invoice) to determine root cause and recommended solution
Maintain organized invoice resolution records and supporting documentation
Recognize and escalate potential red flags; duplicate invoices, unusual vendor changes, suspicious banking updates; to the supervisor immediately and without acting on them
System Transaction / Records Support
Execute routine transactions in Coupa (requisition, order, and invoice), check SHIFT (vendor master, goods receipt posting) to assist with process tasks
Include appropriate documentation in Coupa to support the purchase
Support catalog item maintenance and punchout catalog testing, if requested
Participate in S2P agentic initiatives, ie, Racetrack
Reporting / Data Collection Support
Prepare and maintain basic reports, trackers, and logs as directed
Collect and compile data for team service metrics and key performance indicators
Ensure documentation is accurate, complete, and version-controlled
Learning, Escalation / Team Support
Follow established work instructions consistently and without deviation
Escalate complex, sensitive, ambiguous, or non-routine issues promptly and with clear documentation
Complete assigned training milestones on source-to-pay processes, systems, and compliance requirements
Provide day-to-day administrative and operational support to the wider team
Working with process owners
The team supports the source-to-pay lifecycle; it does not own the underlying business processes. Category strategy and supplier selection sit with Procurement; contract terms with Legal and Contracting; payment execution and accounting treatment with Finance; supplier qualification with Quality; enterprise process and policy design with Global Source-to-Pay; and system architecture with Information Technology. The team owns its service delivery and service levels, the accuracy of the records and master data it maintains, queue performance, work instructions, escalation routing, control execution, and the North America deployment and adoption of enterprise initiatives.
Procurement (decision rights: category strategy, sourcing decisions, preferred supplier designation, negotiation mandate); Support category strategy by checking accurate HACAT coding; coordinate with Buyers on sourcing decisions and preferred vs. non-preferred supplier selection
Legal (decision rights: contract terms, templates, risk positions, legal hold instructions); Support adherence to the contract process, coordinating with Contracting when necessary (e.g. SOW, Exhibit A, etc.)
Contracting (decision rights: contract intake, drafting, execution routing, Exhibit A generation); Support adherence to the contract process, coordinating with Contracting when necessary (e.g. Exhibit A)
Finance / AP (decision rights: budget maintenance/approval, payment execution, accounting treatment, accruals, PO maintenance, close calendar); Support WBS requests and aging invoice resolution under supervision until competency is met
Quality (decision rights: supplier qualification, approved vendor list, quality agreements, GxP requirements); Route supplier quality issues to EBI and file supporting documentation
Tax / Treasury (decision rights: tax determination and documentation requirements; banking and payment method standards); Collaborate with the Tax and Treasury team on issue resolution and vendor onboarding; collect tax documentation as directed
IT (decision rights: system architecture, configuration, and computer system validation); Support opening tickets for end users when applicable
Global Source-to-Pay (decision rights: enterprise source-to-pay process and policy design, system standards, and program scope); Apply enterprise-defined processes and system steps as written; report any issue encountered through the supervisor
S2P Support (this team) (decision rights: service delivery and service levels, records and master data accuracy, queue performance, work instructions, escalation routing, control execution); Executes defined support tasks; refers anything non-routine upward before acting
Boundaries Of The Role
Does not own or change any S2P business process, policy, or work instruction; executes them as written
Does not resolve non-routine vendor or invoice issues independently, and does not interpret policy
Does not approve transactions, exceptions, master data changes, or bank detail changes
Does not perform data entry in SHIFT; uses SHIFT for issue resolution, research, and assessment only
About You
Work Experience: 0-1 years of professional experience; recent graduates. Internship, co-op, or academic exposure to procurement, finance operations, or vendor management preferred but not required. Exposure to a GxP-regulated or quality-controlled environment preferred
Technical & Soft Skills: Working proficiency in Microsoft Office Suite (Excel, Word, Outlook). Well-developed attention to detail and demonstrated commitment to accuracy. Ability to follow work instructions consistently, and to ask clarifying questions when uncertain. Basic understanding of the purchase-to-pay cycle (requisition, order, goods receipt, invoice, payment). Ability to distinguish between goods and services procurement. Sound data entry, filing, and organizational skills. Clear written and verbal communication. Ability to work collaboratively within a team. Willingness to learn quickly, accept feedback, and adapt to new processes and systems. Sound judgment about when to refer a question rather than proceed. Ability to log, track, and route requests accurately in a ticketing system (OneSupport or equivalent)
Education: Bachelor's degree in business, Finance, Life Sciences, or a related field, or equivalent practical experience
Language Requirements: English (fluent, written and spoken)
Preferred Qualifications
Basic understanding of project cost coding (WBS) and why purchasing must align to project budgets
Familiarity with enterprise systems (Coupa / eBuy or SHIFT)
Basic knowledge of purchase-to-pay processes and terminology
Exposu

Work arrangement
No