Enterprise Account Director

Turner & Townsend are currently seeking an experienced Enterprise Account Director to join our team in Portland, OR. In this strategic leadership role, you will manage and grow our valuable athletic apparel enterprise client relationship while driving revenue expansion and ensuring exceptional customer success. The ideal candidate will combine strong sales acumen with consultative relationship-building skills, leading a team to deliver outstanding results and exceed organizational objectives.
Responsibilities
Develop and execute strategic account plans for the client, identifying expansion opportunities and driving revenue growth within existing accounts
Lead and mentor a team of account managers and customer success professionals, providing coaching, performance feedback, and career development opportunities
Build and maintain executive-level relationships with key stakeholders and decision-makers at enterprise accounts
Manage the full sales cycle for complex, multi-stakeholder deals, including needs analysis, solution design, proposal development, and contract negotiation
Monitor account health metrics, pipeline forecasts, and key performance indicators; prepare regular reports and presentations for senior leadership
Collaborate cross-functionally with product, implementation, and support teams to ensure seamless customer onboarding and ongoing satisfaction
Identify and pursue upsell and cross-sell opportunities to maximize customer lifetime value
Represent the organization at industry events, conferences, and client meetings to strengthen brand presence and generate business opportunities
Maintain detailed and accurate records in the customer relationship management (CRM) system and ensure compliance with all company policies and procedures
Qualifications
7+ years of progressive experience in enterprise account management, strategic account management, or enterprise sales leadership
Proven track record of successfully managing and growing large enterprise accounts with annual contract values exceeding $500,000
Demonstrated experience leading and developing high-performing sales or account management teams
Strong negotiation and consultative selling skills with the ability to influence executive-level stakeholders
Excellent communication and presentation skills, with the ability to articulate complex solutions to diverse audiences
Proficiency with CRM platforms and sales enablement tools
Strategic thinking and business acumen with strong analytical and problem-solving abilities
Exceptional organizational and time management skills with the ability to manage multiple priorities simultaneously
Results-oriented mindset with a commitment to exceeding sales targets and customer satisfaction goals
Preferred: Experience in the software-as-a-service (SaaS), technology, or professional services industry
Preferred: Experience with enterprise sales methodologies such as Sandler, Challenger Sale, or similar frameworks

Employment type
Full-time

Work arrangement
No