Software Support Specialist

Description
Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.
As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities
Provide customer support for deployment and usage-related software issues
Resolve and troubleshoot software problems using custom internal ticketing tools
Collaborate with development and QA teams on issue resolution
Author and maintain knowledge base articles on common service issues
Manage multiple support projects with attention to detail
Communicate effectively with customers and internal teams
Requirements
Required Qualifications
Entry-level experience in technical support or customer-facing roles
High School Diploma or equivalent
Strong verbal and written technical communication skills
Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
Demonstrated customer service and problem-solving abilities Preferred Qualifications
Experience with SQL Server and database management
Ability to build consultative relationships with customers and resellers
Comfort with public speaking and presentations
Self-starter with strong organizational skills
Criminal Background Check Required

Work arrangement
Yes