Process Executive

Company Description Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd., delivers integrated end-to-end outsourcing solutions that drive cost reduction, productivity improvement, and process re-engineering for global clients. Established in 2002, the company operates across multiple countries including India, the United States, Poland, the Philippines, and Australia. Infosys BPM is consistently ranked among leading BPM providers and has received numerous awards from respected industry bodies such as IAOP, SSON, and NOA. The organization is recognized for strong people practices and industry-leading HR standards, making it a preferred employer of choice. Senior leaders at Infosys BPM are active contributors to global business process management forums and recognized as strategists in the BPO space.
Role Description The Process Executive role is a full-time position based in Bengaluru with a hybrid work model that allows a combination of on-site and work-from-home arrangements. In this role, the Process Executive will handle day-to-day transaction processing, respond to customer queries, and ensure adherence to defined service levels and quality standards. Responsibilities include performing data entry and validation, monitoring process workflows, resolving basic operational issues, and escalating complex cases when needed. The Process Executive will collaborate with internal teams to improve processes, maintain accurate documentation, and support continuous improvement initiatives. The role also involves providing clear communication to customers and stakeholders, contributing to customer satisfaction and overall service delivery.
Qualifications
Strong Analytical Skills to interpret data, identify trends, and support process improvements.
Customer Support and Customer Service experience to address inquiries, resolve issues, and ensure a positive service experience.
Effective Communication skills to interact professionally with customers, peers, and stakeholders.
Focus on Customer Satisfaction, with the ability to manage expectations and deliver consistent, quality service.
Proficiency in basic computer applications and data entry tools.
Attention to detail and ability to follow standard operating procedures accurately.
Capability to work in shifts, if required, and adapt to dynamic business needs.
Bachelor’s degree or equivalent education; prior BPM or BPO experience is an advantage.

Work arrangement
Hybrid