Associate II, Client Contact

Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
General Equivalency Diploma
Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About The Team
The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.
At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.
What You Will Be Doing
Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action
Performing quality control activities to ensure quality standards are met
Producing template email or written correspondence to customers, when appropriate
Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
Adhering to all fund/company policies and regulatory controls/requirement
Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
Guiding/mentoring peers on less complex processes
Excellent customer service skills that build high levels of customer satisfaction
Strong phone, verbal and written communication skills, along with active listening
Customer focus and adaptability to different personality types
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
What You Bring
1+ Years of experience from Mutual fund and transfer agency process or Finance
Ready to work in rotational shifts and night shift (5 days in a week)
Hybrid model – 3 days in a week
Excellent communication and interpersonal skills
Excellent knowledge of Customer Services; Global mindset (Desirable)
What We Offer You
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you~
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass

Work arrangement
Hybrid