Practice Operations Manager

Hiltzik CPA, PLLC is a boutique CPA firm serving U.S. individuals and businesses, with a focus on cross-border tax, Puerto Rico Act 60 compliance and real estate. The firm is growing, and we are looking for a Practice Operations Manager to run client operations and help build the team.
This role suits someone who has built systems in a professional services firm and holds themselves to a standard of zero client-facing errors.
WHAT YOU WILL DO
• Manage client onboarding from first inquiry through signed engagement, document collection and handoff to the team
• Assign and track work across preparers and bookkeepers, and hold the team to deadlines and quality standards
• Help recruit, onboard and train new team members as the firm grows
• Build and maintain the firm's tracker, procedures, templates and checklists
• Communicate with clients clearly and accurately, and make sure every email, fee quote, link and attachment is correct before it goes out
• Identify what isn't working and fix the process, not just the instance
WHAT WE ARE LOOKING FOR
• A completed university degree in business, accounting, administration or a related field
• 3 or more years in operations at an accounting firm, law firm, Big 4 practice or other professional services firm, including managing workflow for a team
• Professional English (C1 or above), written and spoken
• Consistent attention to detail: you check your own work before anyone else has to
• Ownership of results: you report your mistakes immediately and change how you work so they don't repeat
• A drive to grow with the firm. This is not a clock-in, clock-out role. When clients need something, you see it through.
• Full-time availability, exclusive to the firm, with no outside business or freelance work
DETAILS
• Remote, full time, with hours overlapping U.S. Eastern business hours
• Independent contractor engagement
• USD 2,800 to 3,500 per month, depending on experience, with a compensation review at 90 days
Apply with your CV and answer the screening questions. Shortlisted candidates will receive a short written exercise.

Work arrangement
Yes