Technical Account Manager

Technical Account Manager Job Description
Title
Technical Account Manager
Description
BlueAlly is seeking a Technical Account Manager (TAM) to serve as a trusted, dedicated point of contact for our managed services clients. In this role, you'll act as a concierge-level liaison between BlueAlly's technical teams and client stakeholders — consolidating administrative overhead, streamlining communication, and driving enterprise program management so our clients can focus on their core business with confidence. This is a relationship-driven, strategically minded role for someone who thrives on solving problems before they become issues and who takes genuine ownership of client success.
Responsibilities
Discover
Develop and maintain deep functional knowledge of each client's business operations, goals, challenges, and infrastructure
Fully integrate and embed with client teams to build lasting, trust-based relationships
Participate in executive and senior technology leadership planning sessions
Understand client workflows, processes, policies, and procedures — and, most importantly, their people
Communicate proactive guidance and technology recommendations aligned to client needs, as defined by others.
Assess
Ensure BlueAlly's services remain aligned with each client's prioritized business objectives and initiatives
Lead regular technical business reviews to maintain strategic alignment
Monitor business and technology trends, offering focused solutions where relevant
Assess business risk and identify opportunities within the client's technology environment
Strategy
Communicate strategic guidance by connecting BlueAlly's products and services to industry best practices and client needs, as determined by others.
Help mitigate risk through effective use of BlueAlly's managed services platform
Technical Program Management
Establish program milestones, maintain alignment, and drive efficient execution
Serve as the single, unified point of communication for client-facing technical matters
Build program charters, define roles, tasks, and success metrics
Ensure clarity, alignment, and focus on each client's priority initiatives
Create and maintain business and technical documentation for planning and reporting purposes
Position Requirements
Proven experience in a client-facing technical account management, IT service delivery, or managed services role
Strong understanding of IT infrastructure, cybersecurity fundamentals, and enterprise technology environments
Excellent relationship-building and communication skills, with the ability to translate technical concepts for business stakeholders
Demonstrated ability to manage multiple client relationships and competing priorities simultaneously
Experience supporting budget forecasting, financial reporting, or vendor/service documentation
A proactive, solutions-oriented mindset with strong attention to detail
Education
College degree preferred
Work Conditions
40-hour week and availability during standard office hours
Location (Remote/Hybrid), etc.
Travel expected (50 %)
Computer-based position, sitting for extended periods of time (leading/attending virtual meetings)
Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.

Work arrangement
Yes