Premium Food & Merchandise Supervisor

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Premium Food & Merchandise Supervisor ensures an exceptional guest experience throughout the Premium levels of the MSG Arena by leading and directing front-line colleagues. The Supervisor collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.
What will you do?
Accountable for daily supervision and leadership of front-line colleagues in premium F&B outlets such as suites, lounges, clubs, restaurant, and catering; takes ownership of assigned locations and maintains a clean, safe, and aesthetically pleasing environment; oversees event-related custodial operations.
Completes front-line staff assignments consistent with event staffing levels and promptly escalates any concerns or shortages.
Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line staff is informed and following event instructions.
Ensures front-line staff compliance of Company policies and local/state regulations
Manages daily physical inventory (i.e., counting, wastes, transfers, placing orders); completes monthly inventory counts.
Proactively identifies and recommends solutions to departmental challenges.
Addresses customer concerns, feedback, and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate.
Promotes a team first atmosphere by collaborating with all colleagues in multiple departments; partners with culinary team to ensure quality of food product being served.
Models company values by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals.
Ensures that front line colleagues are engaged, upbeat, and delivering an exceptional guest experience.
Assesses, evaluates, and provides consistent, fair, and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one).
Supervision of front line staff members.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
The ideal candidate will have a minimum of 2-3 years of Food & Beverage supervisory experience
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
Experience in Point of Sale (POS), purchasing and inventory systems.
Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.
Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
Demonstrated experience completing reports and coaching staff.
Proactive self-starter with proven ability to manage multiple tasks while under tight deadlines.
Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.
Proficiency in Microsoft Office.
Previous experience within Sports & Entertainment, theater operations, Custodial/Housekeeping or event planning is preferred.
Experience managing union staff preferred.
Special Requirements
NYC Department of Health and Mental Hygiene Food Protection Certificate.
Lifting 25 lbs., st