Senior Business Analyst

ABOUT Storage.ae
As a Senior Business Analyst, you will work closely with our leadership, operations, product, and technology teams to analyze how the business operates, identify opportunities for improvement, and lead initiatives that make our processes more efficient and scalable.
You will have direct exposure to Sales, Customer Service, Warehouse, Movers, Accounting, and Technology, using data, process analysis, automation, and strategic thinking to improve business performance.
THE ROLE
This is not a traditional slide-deck Business Analyst role. You will be deeply involved in the day-to-day operations of the business.
You will be expected to identify problems, analyze data, understand root causes, design solutions, implement improvements, and measure their impact.
As a Senior Business Analyst, you will also take ownership of larger projects, work directly with department heads and leadership, and help drive cross-functional initiatives from concept through implementation.
What You'll Do
Process Optimization:
Analyze, map, and audit operational workflows across Sales, Customer Service, Warehouse, Movers, and Accounting
Identify bottlenecks, inefficiencies, redundancies, and failure points
Design and implement improved processes that increase efficiency and reduce costs
Lead process improvement initiatives from identification through implementation and measurement
Data Analysis & Business Intelligence:
Analyze business data to identify trends, opportunities, and operational issues
Develop and maintain dashboards and reports covering key metrics such as conversion rates, occupancy by facility and CBM, collections performance, and service delivery times
Translate complex data into clear, actionable recommendations for leadership
Establish performance measurement frameworks and monitor the impact of implemented solutions
Cross-Functional Leadership:
Work directly with department heads and senior management to understand business challenges and define requirements
Translate operational requirements into clear system and technical specifications
Lead cross-functional projects and ensure alignment between business, operations, product, and technology teams
Follow up on implementation and ensure solutions are successfully adopted
Automation & AI:
Identify opportunities to automate manual and repetitive processes
Design and document automation workflows using tools such as n8n, Zapier, Make, or similar platforms
Collaborate closely with the AI and technology teams to implement intelligent automation solutions
Identify opportunities where AI, machine learning, or LLMs can improve business processes and decision-making
Strategic Analysis:
Conduct research and analysis to support business and operational decisions
Evaluate new initiatives, systems, and processes from a business and financial perspective
Develop business cases, recommendations, and feasibility analyses
Identify opportunities for cost reduction, revenue growth, and operational efficiency
Documentation & Governance:
Create and maintain clear documentation of business processes, requirements, workflows, and SOPs
Establish standards for process documentation and business analysis across departments
Ensure documentation remains accurate and actively used by teams
Leadership & Reporting:
Present findings, recommendations, and project updates to senior leadership
Provide concise, decision-ready reports and insights
Mentor or support junior Business Analysts where applicable
What You'll Need
4+ years of experience in business analysis, operations analytics, process improvement, or a related field
Strong experience in data analysis, business intelligence, and process optimization
Advanced proficiency with data analysis and visualization tools such as Excel, Power BI, Tableau, or equivalent
Strong experience with process mapping, workflow analysis, and business requirements documentation
Experience with workflow automation platforms such as n8n, Zapier, Make, or equivalent
Strong understanding of KPIs, performance measurement, and operational analytics
Ability to independently take a business problem from identification → analysis → solution design → implementation → measurement
Excellent communication and presentation skills in English
Ability to work effectively with senior management and cross-functional teams
Strong analytical, strategic thinking, and problem-solving skills
NICE TO HAVE
Bachelor's degree in Engineering, Business, Industrial Engineering, Computer Science, or a related field
Experience in storage, logistics, supply chain, warehousing, real estate, or another operationally complex industry
Experience with CRM, ERP, Jira, or other business management platforms
Understanding of AI/ML, LLMs, and AI-powered automation
Experience leading large-scale process improvement or digital transformation projects
What You'll Get
A senior role with real ownership and direct impact on how the company operates
The opportunity to lead high-impact business improvement and automation initiatives
Direct exposure to leadership and cross-functional teams
Hands-on experience with AI-driven automation and digital transformation
Performance-based career growth, with compensation and scope increasing based on measurable results
A fast-paced, founder-accessible environment where ideas can move quickly from concept to implementation
Fully remote position with flexible working arrangements
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Work arrangement
Yes