Sage X3 Support Analyst

Allredi is seeking a Sage X3 Support Analyst to support our day-to-day ERP operations and ongoing technology initiatives. This role will serve as a key resource for Sage X3 users across the organization, providing technical and functional support, troubleshooting system issues, testing enhancements, and helping improve business processes.
The ideal candidate has hands-on experience with Sage X3 ERP, strong troubleshooting and analytical skills, and a customer-focused approach to supporting end users. This individual will take ownership of support requests from initial intake through resolution, working closely with internal teams, business stakeholders, and third-party vendors when necessary.
This is primarily a remote position, with occasional in-office visits that may be required based on business or project needs.
Responsibilities and Duties:
Troubleshoot and resolve Sage X3 ERP issues reported by users
Communicate effectively with end users regarding issue status, resolutions, and system changes
Proactively identify opportunities for system improvements and process efficiencies
Escalate complex issues to third-party vendors and support partners as needed and track them through resolution
Test system enhancements, patches, and configuration changes
Maintain system documentation and support procedures
Assist with user training and knowledge sharing
Enforce system security standards and best practices
Adapt to evolving business processes and technology requirements
Participate in special projects, upgrades, and ERP-related initiatives

Work arrangement
Yes