Call Center Representative, Healthcare (Patient Services)

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.
Core Responsibilities
Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
Verify insurance coverage and process pre-authorization requests
Update patient records accurately in AdvancedMD
Escalate complex or sensitive cases to clinical or billing staff as needed
Maintain HIPAA-compliant handling of all patient information
Document call outcomes and follow-up actions consistently
Requirements
2+ years in a healthcare call center, medical billing, or patient services role (preferred)
Working knowledge of AdvancedMD (preferred)
Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
Clear, professional phone communication skills
For the bilingual profile: fluent Spanish and English, spoken and written
Comfortable working US business hours (EST)
Reliable home office setup, stable internet connection
Benefits
Remote work setup
Competitive compensation
Paid Time Off and holidays
HMO coverage
Gym allowance
Extra holiday pay
Long-term career opportunities with a growing global team

Work arrangement
No