Dispatch Specialist I

Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.
Job Title: Dispatch Specialist I
Location: Remote
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description
Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network.
Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear.
Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed.
Qualifications
Ability to work in a team environment and communicate with customers in a professional manner
An accurate and methodical approach
Good problem-solving skills
The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment
Above average mathematical acumen
PC skills and be well versed in MS Windows and Office applications
Good communications skills
Good customer care skills
Attention to detail
Ability to plan your work and meet deadlines
Ability to work independently, as well as part of a team
Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center s websites.
Minimum Skills Required To Perform In This Role
One or a combination of any of the following: Associate s or Bachelor s Degree and/or related job experience.
Must be able to demonstrate knowledge and abilities.
Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties.
Acquires skills through a combination of formal training and considerable on-the- job experience.
May serve as lead and/or primary technical resource within department or work area.
High School, GED or equivalent education and relevant experience. 3+ years of related experience.
Ticket analysis. Want to send a clear positive response if the excavator will not impact our facilities.
Want to send a conflict response if the excavator will impact our facilities. *Damage prevention to not getting cut is priority.
We work out of a ticket management system that list the locate instruction plus the map showing where work is taking place and our buried assets.
We also support phone calls to direct people to right departments and to answer questions on 811 dig tickets.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen is an equal opportunity employer supporting workplace diversity.

Work arrangement
Yes