Vice President of Customer Relations

Role Description The Vice President of Customer Relations is a full-time, remote role responsible for leading customer relationship strategy across Klug Holdings LLC and its portfolio companies. This role oversees the design and execution of programs to enhance customer satisfaction, retention, and long-term value. Day-to-day responsibilities include setting customer experience standards, collaborating with sales and service teams to address customer needs, analyzing customer feedback and metrics, and implementing improvement initiatives. The Vice President of Customer Relations will also develop policies, coach team members, manage key accounts or strategic partnerships, and ensure alignment with overall business objectives.
Qualifications
Demonstrated expertise in Business Relationship Management and strategic partnership development.
Proven ability to drive Customer Satisfaction and Customer Experience initiatives.
Experience collaborating with Sales and Customer Service teams to achieve revenue and retention goals.
Strong leadership, communication, and stakeholder management skills.
Ability to interpret customer data and metrics to inform decision-making and strategy.
Background in technology, e-commerce, real estate, or FinTech is beneficial.
Bachelor’s degree in business, management, marketing, or a related field; advanced degree is a plus.
Experience in a senior customer-facing or customer strategy role, preferably in a multi-business or holding company environment.

Work arrangement
Yes