QuickBooks Support Specialist (REMOTE)

Company Description Working Solutions connects leading brands with skilled customer service experts to create personable, human-centered customer experiences. The organization focuses on matching client needs with specialized professionals who can represent brands with care and professionalism. Working Solutions offers flexible, remote opportunities that support work-life balance and professional growth. The company is actively expanding its network of contractors and encourages applicants interested in customer support roles to explore current openings.
About this role:
Assist QuickBooks customers with questions about QuickBooks Online Advanced, Payroll and Payments. In this role, you’ll provide guidance, troubleshoot issues, and help customers navigate the platform to find the right solutions. This is an independent contractor role with the ability to choose your schedule and work remotely.
Call types can include:
Software functionality and navigation
Account management
QuickBooks Online Payments
Payroll support
Troubleshooting and resolving customer issues
Guidance on relevant QuickBooks products (cross-selling when applicable)
Why Become a Working Solutions PRO?
Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!
Application Process:
Create Profile
Complete Assessments (including video)
Pass PC Scan (must be on a computer, not mobile device)
Select your program
Earnings Potential
Earn up to $0.33/handle minute with a 45-minute minimum guarantee
Contractors on this program typically earn $14.85 - $19.80/hour based on call volume and availability
Skills Needed
Proficiency in QuickBooks (2+ years experience required)
Demonstrated ability to deliver high-quality customer service over the phone.
Comfortable cross-selling when relevant.
Tech savvy and avid computer user.
Communicate with a friendly tone and professional demeanor
Schedule
Flexible schedule opportunities - you choose your own hours!
Monday - Friday (8am-8pm)
Work Environment Requirements
Quiet, uninterrupted space
Organized desk area
Technology Requirements
Personal computer (no tablet)
Broadband internet connection, at least 10 Mbps download speed
Wired internet connection (no wi-fi or mobile internet)
Windows 11 operating system
Valid antivirus software installed, running and up to date
Wired USB headset with microphone
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
*Full PC requirements
Important Information
For this program, you must live and work from the United States, except CA, NY, PA, WA. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Work arrangement
Yes