Client Services Operations Support Representative I

About the Opportunity
The hiring organization is seeking a Client Services Operations Support Representative I (Remote) for a full-time position based remotely within the United States. This role provides clerical support and processes high-volume, transaction-oriented assignments for healthcare eligibility and recovery services business operations.
Key Responsibilities
Provide clerical support, including copying, filing, processing documents and mail, conducting phone calls, performing basic data entry, and operating standard office equipment.
Process incoming correspondence, including posting payments across checks, EFT, and debit or credit cards.
Conduct phone outreach to insurance carriers and healthcare providers to obtain payment information.
Complete accurate data entry across multiple applications and workflow systems.
Execute tasks in compliance with departmental guidelines, client policies, federal and state regulations, and contractual standards.
Meet or exceed established productivity, quality, and operational goals.
Obtain and maintain required client clearances for record and system access according to assigned workflows.
Complete required training programs within scheduled deadlines and apply learned procedures to daily work.
Perform other duties as assigned to support operational needs.
Required Qualifications
High school diploma or equivalent (verification required prior to employment).
Prior experience working in a customer service or clerical role.
Basic proficiency with Microsoft Excel and Word, with the ability to perform tasks with occasional assistance.
Basic operational knowledge of general office equipment and the ability to adapt to new office tools.
Fast and accurate typing and 10-key skills.
Basic mathematical skills to calculate numbers and percentages.
Problem-solving skills combined with written and verbal communication skills.
Ability to learn internal and client applications quickly.
Strong organizational, multitasking, and follow-up capabilities with the ability to prioritize daily workloads and meet daily deadlines.
Customer service orientation with the ability to work independently and collaboratively in a team environment.
Demonstrated reliability, responsibility, and dependability.
Preferred Qualifications
One or more years of related office clerical support experience.
Compensation and Benefits
Compensation: $18.00 per hour. Starting pay is determined by factors including relevant experience, depth of skills, and certifications.
Benefits package includes medical, dental, and vision coverage.
Flexible spending account (FSA) and health savings account (HSA) options.
401(k) retirement plan with an employer match.
Tuition reimbursement program.
Additional health and wellness benefits.
Equal Opportunity and Employment Notices
The organization is an equal opportunity employer committed to a diverse workplace. Employment decisions are made without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other legally protected status.
Employment is at will. The organization participates in E-Verify in accordance with applicable law and does not inquire about salary history during the recruitment process where prohibited by state law. Reasonable accommodations are available for applicants with disabilities throughout the recruitment process upon request.

Work arrangement
Yes