Assistant Property Manager

Assistant Property Manager / Property Management Coordinator
Job Overview:
We are seeking an experienced Assistant Property Manager / Property Management Coordinator to support the day-to-day management of a residential property portfolio. This is a hands-on property management coordination role focused on taking administrative and operational tasks off the property management team and ensuring that tasks are completed accurately and on time.
The ideal candidate has strong AppFolio experience, prior experience working with U.S. residential property management companies, and the ability to independently manage tasks from start to finish. This person must be highly proactive, organized, detail-oriented, and resourceful, with strong initiative and follow-through. The successful candidate should be comfortable identifying what needs to be done, taking ownership of tasks, and following through without requiring constant prompting
Key Responsibilities:
Property Management & AppFolio
Manage general property management tasks and day-to-day administrative functions within AppFolio
Set up new properties and maintain accurate property, tenant, and lease information
Upload and organize property photos, inspection reports, and other documentation
Monitor and maintain accurate records and ensure timely updates in AppFolio
Prepare invoices and assist with property-related financial administration
Process utility bills and tenant chargebacks
Assist with other administrative and operational property management tasks as needed
Tenant, Prospect & Owner Support
Respond to prospective tenant inquiries and coordinate communication throughout the leasing process
Communicate with tenants regarding property-related matters and follow up on outstanding requests
Send new tenant welcome communications and assist with tenant onboarding
Prepare lease renewal documentation and coordinate the renewal process
Process move-out dispositions and related tenant communications
Prepare and send delinquency communications and follow up on outstanding tenant balances
Respond to owner inquiries and provide timely updates as needed
Maintain professional and timely communication with tenants, owners, prospective tenants, and internal team members
Maintenance & Vendor Coordination
Review property inspection reports and identify maintenance or property issues requiring attention
Follow up on outstanding maintenance requests and ensure issues are properly addressed through completion
Gather vendor estimates and coordinate maintenance work with vendors
Research appliances and obtain owner approval for replacements or purchases
Coordinate vendors, invoices, estimates, and supporting documentation
Track maintenance-related activities and ensure timely follow-through
Escalate issues requiring management attention and proactively communicate important updates.
Required Skills & Qualifications:
Hands-on experience with AppFolio is required
Prior experience working with a U.S. property management company is required
Previous experience as an Assistant Property Manager, Property Management Coordinator, Property Manager, or in a similar residential property management role
Strong understanding of residential property management operations and workflows
Experience with tenant chargebacks, utility billing, lease renewals, move-out processes, and tenant onboarding
Experience coordinating maintenance requests, vendor estimates, invoices, and approvals
Experience reviewing property inspections and identifying maintenance or property-related concerns
Experience communicating professionally with tenants, owners, vendors, and prospective tenants
Strong written and verbal English communication skills
Excellent organizational skills and attention to detail
Demonstrated initiative, ownership, and strong follow-through
Ability to work independently and manage tasks without constant supervision or prompting
Ability to prioritize multiple tasks and meet deadlines
Strong problem-solving skills and the ability to proactively identify and address issues
Ability to manage time-sensitive property management tasks while maintaining accuracy and professionalism
Note: An NBI or police clearance will be required upon acceptance of the job offer.

Work arrangement
Yes