Opration Manager

Company Description Quadis Group of Hotels is a growing hospitality brand in Delhi, India, offering a blend of comfort, affordability, and premium services. The group operates hotels, banquet spaces, and restaurant services, catering to leisure travelers, families, business guests, and event planners. Located in the heart of the capital, Quadis Hotels focuses on delivering consistently high standards of service and memorable guest experiences. Team members join a dynamic environment where guest satisfaction, operational excellence, and professional growth are central to the company’s culture.
Role Description The Operation Manager role is a full-time, on-site position based in Delhi, India. The Operation Manager oversees day-to-day hotel operations across rooms, banquets, and restaurant services to ensure smooth functioning and outstanding guest experiences. Responsibilities include managing staff schedules, supervising front office, housekeeping, and food and beverage teams, and monitoring service quality and operational standards. The role involves coordinating with different departments to optimize occupancy, revenue, and cost control, handling guest queries and escalations, and ensuring compliance with safety, hygiene, and brand policies. The Operation Manager also analyzes performance metrics, implements process improvements, supports training initiatives, and works closely with senior management to achieve business goals.
Qualifications
Strong hotel operations management skills, including supervision of front office, housekeeping, and food and beverage services.
Experience in guest service, complaint resolution, and maintaining high standards of hospitality and customer satisfaction.
Ability to manage staffing, scheduling, and team performance, with a focus on collaboration and leadership.
Competence in budgeting, cost control, and basic revenue management for hotels and event spaces.
Familiarity with hotel management systems, reservation tools, and basic MS Office applications.
Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Strong organizational and problem-solving abilities, with attention to detail and service quality.
Bachelor’s degree or diploma in Hotel Management, Hospitality, Business Administration, or a related field preferred.
Previous experience in hotel operations or hospitality management, ideally in a supervisory or managerial role.
Flexibility to work varying shifts, weekends, and holidays based on operational requirements.

Work arrangement
No