Live opening · Posted 4 days ago
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Our client is a global enterprise SaaS company specializing in B2B integration, supply chain orchestration and enterprise connectivity. Its cloud platform enables organizations to connect customers, suppliers, trading partners and business applications through EDI, APIs, application integration, managed file transfer and workflow orchestration.
As the company continues to expand its platform capabilities across cloud, AI, automation and intelligent orchestration, it is strengthening its Professional Services leadership team in India.
The Opportunity
We are looking for a Director – Professional Services to lead and scale a high-performing Professional Services organization in Bangalore.
This is a senior leadership role combining customer engagement, solution architecture, enterprise delivery, technical leadership, commercial ownership and organization building.
The successful candidate will work closely with enterprise customers and collaborate with Sales, Pre-Sales, Product, Engineering, Customer Success and global Professional Services teams to deliver complex technology and integration programs.
The role requires a leader who can operate at both strategic and execution levels — engaging with CIO/CTO-level stakeholders while remaining technically credible with Solution Architects, Technical Leads and delivery teams.
Key Responsibilities
Professional Services Leadership
Lead and scale the India Professional Services organization.
Establish a high-performance, customer-focused delivery culture.
Own delivery of complex enterprise integration and transformation programs.
Define and implement scalable delivery methodologies, governance frameworks and best practices.
Establish strong governance around scope, timelines, quality, utilization, margins, risks and customer outcomes.
Drive continuous improvement in delivery productivity, predictability and customer satisfaction.
Partner with global Professional Services leadership to align India capabilities with the global operating model.
Solution Architecture & Technical Leadership
Provide technical leadership across complex B2B integration, EDI, API, MFT and enterprise application integration programs.
Guide Solution Architects and technical teams in designing scalable, secure and resilient enterprise solutions.
Oversee integration architectures involving ERP, WMS, TMS, CRM, finance, marketplaces, logistics platforms and trading partners.
Establish architecture and design governance for large-scale implementations.
Drive adoption of reusable integration patterns, frameworks, accelerators and automation.
Provide technical oversight across solution design, integration architecture, data transformation and implementation strategy.
Evaluate and drive adoption of emerging technologies including Cloud, Generative AI, Agentic AI, intelligent automation and AI-powered integration.
Required Experience
12+ years of overall experience in enterprise software, technology consulting, systems integration or Professional Services.
Significant experience leading Professional Services, Consulting, Enterprise Delivery or Technology Services organizations.
Proven experience managing senior technical teams comprising Solution Architects, Technical Leads, Engineers and Project/Program Managers.
Strong experience in B2B integration, EDI, API, middleware, MFT, enterprise application integration or supply-chain technology.
Experience delivering complex enterprise technology programs involving multiple systems, technologies and stakeholders.
Strong understanding of enterprise architecture, integration patterns, APIs, data transformation and cloud technologies.
Experience working directly with enterprise customers and senior technology executives.
Strong commercial understanding of Professional Services, including utilization, revenue, margins, resource planning, estimation and delivery economics.
Experience supporting pre-sales, solutioning, RFP/RFI responses, proposals and SOW development.
Strong program and delivery governance experience.
Demonstrated ability to build and scale high-performing technology organizations.
If Interested, please write to amit.n@careerxperts.com to get connected!
Work arrangement
Hybrid
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