Customer Service Specialist

Company Description Gujarat Freight Forwarding Logistics is a logistics and freight forwarding company based in Ahmedabad, providing end-to-end transportation and supply chain solutions. The company focuses on reliable, timely delivery of goods and offers customized services to meet diverse client requirements. Team members work closely with customers and partners to ensure smooth coordination across domestic and international shipments. Gujarat Freight Forwarding Logistics values professionalism, clear communication, and operational efficiency, creating opportunities for growth and learning in the logistics sector.
Role Description The Customer Service Specialist is a full-time, on-site role based in Ahmedabad, responsible for supporting clients with their freight and logistics inquiries. Daily tasks include responding to customer calls and emails, providing shipment updates, resolving service issues, and coordinating with internal teams to ensure smooth delivery processes. The role involves managing customer records, tracking orders, and following up proactively to maintain service quality and timelines. The specialist will also handle escalation cases, document customer feedback, and contribute to improving the overall customer experience.
Qualifications
Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle inquiries and resolve issues professionally.
Ability to maintain and enhance Customer Satisfaction and Customer Experience through clear communication and timely follow-up.
Demonstrated Phone Etiquette, including active listening, courteous communication, and accurate information sharing.
Excellent verbal and written communication skills in English and local languages.
Basic understanding of logistics, shipping, or supply chain operations is preferred.
Proficiency with office software and customer service tools (email, CRM systems, spreadsheets).
Strong organizational skills, attention to detail, and the ability to manage multiple customer requests simultaneously.
Prior experience in a customer service or support role; experience in logistics or freight forwarding is an advantage.

Work arrangement
No