Application Support Engineer

Company Description HBK – Hottinger Brüel & Kjær was formed in 2019 through the merger of HBM and Brüel & Kjær, combining two market leaders in measurement, sound, and vibration technologies. The company covers the full product physics domain, with expertise spanning reliability, durability, propulsion efficiency, weighing, and acoustic and vibration analysis. HBK supports customers across industries by enabling simultaneous testing, data acquisition, and advanced analysis. Its solutions help organizations make better decisions and reduce time-to-market for their products, offering a dynamic environment for technical professionals who enjoy working with cutting-edge measurement and analysis technologies.
Role Description This is a full-time, on-site Application Support Engineer role based in Chennai. The Application Support Engineer will provide technical and application-level support for HBK solutions, assisting customers with installation, configuration, and usage of software and related systems. The role involves diagnosing and troubleshooting issues, analyzing logs and data, and coordinating with internal technical teams to resolve complex problems. The engineer will respond to support requests, document solutions, and maintain knowledge base content to improve service quality and efficiency. Daily activities also include communicating clearly with customers, gathering requirements, supporting product demos or evaluations, and contributing feedback to product and engineering teams for continuous improvement.
Qualifications
Candidates should possess strong Application Support skills, including experience supporting software applications and working with customer-facing technical issues.
Candidates should possess solid Technical Support and Troubleshooting skills, with the ability to diagnose problems, analyze root causes, and implement effective solutions.
Candidates should possess strong Analytical Skills to interpret technical data, logs, and error reports, and to translate findings into actionable recommendations.
Candidates should possess excellent Communication skills to engage with customers and internal teams, explain technical concepts clearly, and document solutions accurately.
Relevant qualifications such as a bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field are beneficial.
Experience with measurement, data acquisition, or test and analysis systems, and familiarity with Windows-based environments or similar platforms, is an advantage.
Ability to work collaboratively in an on-site team setting, manage multiple support requests, and maintain a customer-focused mindset.
Proficiency in English, with clear written and verbal communication, and willingness to continuously learn HBK products and technologies.

Work arrangement
No