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Microsoft Dynamics 365 Business Central Partner – Licensing & Technical Support
About the Role
We are currently looking for a new Microsoft Dynamics 365 Business Central partner to provide ongoing licensing management, technical support, and developer assistance for our Business Central environment.
We are looking for a reliable partner who can work alongside our internal team and provide ongoing technical guidance and support, rather than handling licensing only.
The ideal partner will have strong experience with Microsoft Dynamics 365 Business Central, AL development, troubleshooting, and technical issue resolution, with the ability to provide support during Philippines time / GMT+8 or broader APAC business hours.
Key Responsibilities
Manage and provide ongoing support for our Microsoft Dynamics 365 Business Central licensing.
Provide ongoing technical and developer support to our internal development team.
Provide expertise in AL development, customization, troubleshooting, debugging, and technical issue resolution.
Assist with investigating and resolving Business Central technical issues.
Provide technical guidance and recommendations for Business Central development and configuration.
Assist with Microsoft support escalations when issues require escalation to Microsoft.
Work closely with our internal developer and team to troubleshoot issues and provide practical technical solutions.
Support our existing Business Central environment and help maintain its reliability and functionality.
Provide guidance on issues involving multi-entity environments and consolidation companies.
Maintain clear communication and documentation when addressing technical issues, escalations, and recommended solutions.
Requirements
Experience as a Microsoft Dynamics 365 Business Central partner, consultant, or technical support provider.
Strong knowledge of Microsoft Dynamics 365 Business Central.
Proven experience with AL development and Business Central technical troubleshooting.
Experience providing ongoing technical/developer support to internal teams.
Ability to assist with Microsoft support cases and escalations.
Experience supporting multi-entity Business Central environments is preferred.
Experience with consolidation companies and financial reporting is highly desirable.
Ability to provide support during Philippines time (GMT+8) or overlapping APAC business hours.
Strong communication and problem-solving skills.
Ability to work collaboratively with an existing internal development team.
Preferred Experience
Experience with the following will be an advantage:
Business Central Financial Reporting
Consolidation Companies
Multi-entity environments
Business Central customizations
AL extensions and development
Business Central troubleshooting and debugging
Microsoft Dynamics 365 support escalations
Licensing and subscription management
Support & Service Expectations
We are particularly interested in partners that can provide ongoing support and technical guidance, including:
Clearly defined response times and SLA options
Support coverage during Philippines/GMT+8 or APAC business hours
Access to experienced Business Central developers/technical consultants when needed
Assistance with urgent technical issues and Microsoft escalations
Flexible support arrangements based on our internal team's needs
Location
Preferred: Philippines-based
Also considered: Partners operating within GMT+8 or APAC time zones with sufficient overlapping business hours with our Philippines-based team.
Work arrangement
Yes
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