Program Manager-Virtual Events

Program Manager – Virtual Events
Location: Gurgaon/Delhi NCR (hybrid) | Experience: 6–10 years | Reports to: Director
About the role
Technofocus runs large-scale technical enablement programs for global technology companies. We're building a virtual events practice to deliver 150+ live and simu-live workshops a quarter across the AMER, EMEA and APAC time zones. You'll own this program from start to finish: calendar, platform, team, client relationship and results.
What you'll do
Own the quarterly events calendar, from workshop intake to post-event reporting
Be the main point of contact for client program owners, and run weekly status calls and quarterly business reviews
Lead a team of about 8–10: platform builders, virtual event producers, editors and support/reporting staff
Oversee the full event lifecycle on Cvent: registration sites, email journeys, the attendee experience and integrations
Plan producer shift rosters to cover all 3 time zones, including AMER evening hours
Run simu-live operations: recording approvals, file readiness and live Q&A moderation
Manage speaker readiness: onboarding, tech checks, run-of-show and rehearsals
Deliver hackathons with multiple time zones, breakouts and mentor coordination
Track KPIs (registration-to-attendance rate, satisfaction scores, completion rates, incident count) and publish dashboards
Build SOPs, templates and checklists so delivery scales without adding headcount
Handle escalations during live events and write post-incident reviews
What you need
8+ years in event or program management, including 3+ years running virtual events or webinars at scale
Hands-on experience with Cvent (Attendee Hub, Webinar or Event Management). ON24, Zoom Events or Teams Webinars experience is a plus.
A track record of running 30+ events a quarter at the same time
Experience managing a team of 5 or more
Experience delivering to enterprise or global tech clients, with strong stakeholder communication
Comfort with Excel/Power BI reporting
Flexibility to cover US time zone events a few evenings a week
Nice to have
Background in technical training or partner enablement programs
Experience running hackathons
PMP, CSM or CMP certification

Work arrangement
Yes