Front Office Associate

Job Summary: The Front Office Associate is responsible for providing excellent guest service by handling guest check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring a smooth and pleasant stay for all guests. The role requires strong communication skills, professionalism, and the ability to handle guest concerns efficiently.
Key Responsibilities
1. Guest Service
Welcome guests warmly and provide a positive first impression of the Resort.
Assist guests with check-in and check-out procedures.
Provide information about Resort facilities, services, and local attractions.
Handle guest inquiries, requests, and complaints professionally.
2. Front Desk Operations
Maintain accurate guest records and registration details.
Process payments, bills, and invoices.
Handle cash, credit card transactions, and maintain financial records.
3. Coordination with Departments
Coordinate with housekeeping for room status updates.
Communicate guest requests to relevant departments (housekeeping, maintenance, F&B, etc.).
Ensure smooth communication between departments for guest satisfaction.
4. Administrative Duties
Maintain front desk logs and reports.
Ensure the reception area is clean, organized, and presentable.
Follow hotel policies, procedures, and service standards.
Required Skills
Good communication and interpersonal skills.Customer service orientation.
Basic computer knowledge (PMS systems, MS Office).
Problem-solving ability.
Ability to work in shifts, including weekends, holidays and Night shift.
Qualifications
Diploma or Degree in Hotel Management / Hospitality (preferred).
0-1 years experience in hotel front office operations.
Preferance to local Goans or candidates currently working in Goa.

Work arrangement
No