Merchandise Systems & Data Manager [T500-29687]

About Officeworks:
Officeworks’ purpose is “we bring big ideas to life at low prices”. It’s how we create shared value for customers, team members, suppliers, communities and shareholders.
We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2U.
Our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools.
Our culture is built on beginning with customer, doing the right thing, executing with accountability, and leading with ambition. We are one team who are proud to “wear the blues” and deliver for our customers.
We are an inclusive, forward-thinking organization where diverse perspectives enable innovation, continuous improvement and better outcomes for our customers and teams. The work we do plays an important role in helping Australians work, learn, create and connect.
Title: Merchandise Systems and Data Manager
Function: Commercial
Location: Bengaluru
About the Commercial Function:
The Commercial team sits at the heart of Officeworks’ growth agenda. This function brings together customer needs, product innovation, services, supplier partnerships, merchandise planning, and channel growth to shape what Officeworks sells, how it competes, and the value it delivers across Retail, B2B, Government, and Education. This is a unique opportunity to contribute to one of the business’s most commercially impactful areas.
The team plays a key role in evolving Officeworks’ product and service offering, accelerating growth in high-potential channels (such as B2B and Education), expanding private label and exclusive ranges, strengthening supplier partnerships, and unlocking emerging category opportunities across areas like technology, gaming, mobility, VR, print, installation, telco, and managed services.
You will help build commercial capability from the ground up, shaping scalable ways of working, strengthening planning and decision-making, and driving outcomes that impact sales, margin, customer experience, inventory performance, and long-term growth.
These roles are best suited for people who enjoy:
Thriving in a growth-focused retail environment where commercial decisions directly influence customers, sales, margin, and competitiveness
Contributing to key growth areas, including B2B, Education, Government, private label, exclusive products, and emerging categories
Using insights (customer, competitor, category, supplier, financial, inventory) to identify opportunities and inform decisions
Collaborating cross-functionally to turn commercial strategy into practical outcomes
Why this role exists:
The Merchandise Systems and Data Manager exists to ensure merchandise operations are supported by reliable systems, trusted data, effective reporting, efficient processes and consistent category support. The role translates commercial priorities into coordinated technology, data, process and service priorities that improve operational performance, strengthen controls and support better decision-making.
The role leads the merchandise systems, reporting, process improvement, product data and Category Assistant functions. It owns the performance and development of these services, including the centralized Category Assistant operating model, and balances day-to-day service continuity with longer-term improvement, automation and platform development.
Our Values:
Our values shape the way we work, our behaviours and how we interact with each other, our customers, suppliers and communities.
We begin with customer:
We start with our customer’ needs in every decision.
We offer simple, helpful and affordable solutions.
We listen, learn and continuously improve.
We do the right thing:
We lead with integrity and care for our team communities and planet.
We work together safely and treat everyone with respect, inclusion, and trust.
We collaborate across teams and think Officeworks-wide.
We execute with accountability:
We are accountable for our decisions, actions, results, and mistakes.
We stay across the details and focus on delivering what matters.
We move with pace and agility to deliver outcomes.
We lead with ambition:
We set bold ambitions that help us to win and transform.
We are courageous with new ideas.
We focus on transformation, not incremental steps.
Where you will make a difference
In this role you will:
Systems and Technology Portfolio:
Set and govern the roadmap for merchandise systems, ensuring priorities support Commercial and Merchandise objectives.
Translate business needs into clear requirements, priorities and outcomes for Technology and Data teams.
Govern the merchandise systems portfolio, resolving competing priorities within available capacity and escalating material trade-offs where required.
Establish service expectations and performance measures for core merchandise systems.
Oversee business testing, implementation readiness, adoption and post-release review for material system changes.
Data, Reporting and Controls:
Establish merchandise product data and reporting standards, including ownership, definitions, quality requirements and service expectations.
Ensure product data and priority reporting are accurate, complete, timely and fit for business use.
Maintain appropriate validation, exception and remediation controls for critical product, supplier and commercial data.
Monitor data quality and reporting performance, addressing material gaps, recurring errors and control failures.
Work with relevant business owners to ensure merchandise data and reporting practices meet commercial, legal, safety, sustainability and compliance requirements.
Category Support Service:
Own the centralized Category Assistant operating model across category portfolios and locations, including service scope, governance, capacity principles and performance expectations.
Lead and develop the Category Assistant Leads, setting clear expectations for service delivery, people leadership, workload management, quality and stakeholder engagement. Ensure clear decision rights and accountabilities between the Category Assistant service, Category Management and Merchandise Planning.
Govern work intake, prioritization and capacity across the service, resolving cross-portfolio conflicts and reallocating resources where required.
Ensure core category support processes are delivered consistently, accurately and within agreed service levels.
Process Improvement and Automation:
Establish and maintain a prioritized pipeline of merchandise process, system and automation opportunities.
Assess opportunities based on customer and commercial value, risk reduction, user impact and delivery effort.
Lead improvements to end-to-end merchandise processes, addressing delays, control gaps, duplication and unnecessary manual effort.
Ensure approved changes are supported by clear process ownership, controls, documentation, training and adoption plans.
Measure the benefits of implemented improvements, including reduced cycle time, improved quality, lower rework and hours released.
Use service performance and operational insights to identify recurring issues and inform future system, data and process priorities.
Who you will be working with:
Head of Merchandise Excellence and Commercial Leadership: Align systems, data, process and category support priorities with the Commercial strategy and operating model.
Category Management, Merchandise Planning and Category Support: Establish clear service expectations, priorities and decision rights that enable effective category execution.
Technology, Data and Operational Functions: Partner with Technology, Data, Finance, Supply Chain, Digital, Store Operations, Quality Assurance, Ethical Sourcing, Legal, Risk and Compliance to deliver effective systems, data and cross-functional processes.
External Technology and Data Partners: Manage relevant platform, software and data providers against agreed service expectations, delivery outcomes and roadmaps.
What success looks like
Service performance: Merchandise systems, reporting, product data and category support services meet agreed quality, availability and service standards.
Operational effectiveness: Work is prioritized transparently, capacity is deployed effectively and critical merchandise activity remains supported through changing demand.
Data and control: Merchandise data and reporting are accurate, complete, timely and supported by effective ownership and controls.
Technology performance: Core merchandise platforms are reliable, issues are resolved promptly and recurring problems are addressed at their source.
Improvement outcomes: Process and automation initiative

Work arrangement
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