Customer Service Representative

Company Description Sarleen Cake and Flowers is a growing business that specializes in providing cakes, floral arrangements, and related gifting services to a diverse customer base. The company focuses on delivering high-quality products with timely and reliable service, especially for special occasions and celebrations. Team members are encouraged to contribute ideas that enhance the customer experience and improve service efficiency. Working at Sarleen Cake and Flowers offers opportunities to develop strong customer-facing skills in a supportive, service-driven environment.
Role Description The Customer Service Representative is a full-time remote role responsible for handling customer inquiries, orders, and service requests through phone, email, chat, and social media channels. Day-to-day tasks include assisting customers with product information, order placement, order changes, and delivery details, while ensuring accurate and timely documentation in the system. The role involves resolving customer issues, managing complaints with professionalism, and following up to ensure customer satisfaction and a positive overall experience. The representative will collaborate with internal teams to coordinate orders, track deliveries, and communicate updates, while maintaining consistent service standards and meeting performance metrics.
Qualifications
Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively.
Customer Experience and Customer Satisfaction focus to ensure positive interactions and repeat business.
Experience as a Customer Service Representative or in a similar customer-facing position.
Strong written and verbal communication skills, with clear, polite, and concise interaction style.
Ability to work remotely with reliable internet, strong time management, and self-organization.
Comfort using customer service software, order management tools, and basic office applications.
Problem-solving skills, attention to detail, and the ability to stay calm under pressure.
High school diploma or equivalent; additional training or coursework in customer service is a plus.

Work arrangement
Yes