Live opening · Posted 3 days ago
The key details from the original listing.
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Description supplied by the original job listing.
Our client is a reputed organization in the wellness and fitness industry, focused on holistic health, nutrition, and employee well-being.
Designation: Customer Support Agent
Location: Mumbai (Remote)
Key Responsibilities:
Manage and maintain lead data, allocation, referrals, and CRM updates.
Coordinate client onboarding and PDMR completion for seamless program initiation.
Handle CRM-related issues by coordinating with the IT team.
Process refunds, program transfers, and ensure accurate backend documentation.
Track installment payments, invoices, and coordinate with Finance.
Maintain employee referral records and prepare monthly payout reports.
Support daily sales operations, maintain trackers, and drive process improvements.
Desired Candidate Profile:
Bachelor's degree in Business Administration, Commerce, Management, or a related field.
Must have experience in the Healthcare, Wellness, Fitness, or a closely related industry.
1–3 years of experience in Sales Operations, Customer Success, CRM Administration, or Backend Operations.
Strong knowledge of CRM tools (Zoho, Salesforce, HubSpot, or similar) and Microsoft Excel.
Excellent communication, coordination, and stakeholder management skills.
Highly organized with strong attention to detail and problem-solving abilities.
Ability to multitask, manage deadlines, and work effectively in a fast-paced environment.
Customer-focused mindset with a proactive approach to process improvement.
Contact Person:
Tithi Sadhu
unitedk@uhr.co.in
Work arrangement
Yes
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