Human Resources Administrator

Company Description
Impetus Collection Services is a domestic debt recovery company serving banks and non-banking financial companies (NBFCs). With over seven years of industry experience and a team of more than 300 energetic employees, the company focuses on providing peace of mind and business security to its clients. Impetus manages credit collection, debt monitoring, and fast debt recovery so clients can concentrate on business development. The company integrates collection, analytics, and legal action, using tele-calling, field visits, and legal interventions such as arbitration and execution of awards and decrees. This combination of operational and legal expertise supports efficient and compliant debt recovery processes.
Key Responsibilities – Recruitment
- Run the full hiring process for tele-callers, field collection agents, team leaders and back-office staff
- Post jobs on job portals and social media, and source through consultancies and referrals
- Screen CVs, schedule interviews and coordinate with managers until the candidate joins
- Handle offer letters, joining formalities, document collection and background/KYC checks
- Plan hiring around new portfolios, and track attrition and replacement needs
- Run induction for new joiners and coordinate their training
Key Responsibilities – Administration
- Maintain attendance, leave records and employee files, and share inputs for monthly payroll
- Coordinate PF, ESIC and other statutory compliance with the accounts team or consultant
- Manage office upkeep, housekeeping, stationery, pantry and vendor bills
- Coordinate IT, telephony and internet issues with vendors to keep calling operations running
- Maintain asset registers, ID cards, access control and visitor records
- Keep documents ready for client (bank) audits and vendor compliance
- Handle employee queries, exit formalities and full & final settlement inputs

Work arrangement
No