DevOps/Production Support Engineer

Creospan is a growing tech collective of makers, shakers, and problem solvers, offering solutions today that will propel businesses into a better tomorrow. “Tomorrow’s ideas, built today!” In addition to being able to work alongside equally brilliant and motivated developers, our consultants appreciate the opportunity to learn and apply new skills and methodologies to different clients and industries.
Job Title: DevOps/Production Support Engineer
Location: 411014, Pune City, Maharashtra, India
About the Role:
We are looking for strong Production Support / DevOps professionals with hands-on experience supporting enterprise applications in Azure cloud environments. The role involves incident management, production support, CI/CD operations, troubleshooting APIs, SQL/Snowflake handling, AKS support, and ensuring stability of business-critical applications.
Candidates should have strong analytical, troubleshooting, and stakeholder communication skills along with experience handling L2/L3 production support activities in enterprise environments.
Key Responsibilities:
Provide L2/L3 Production Support for enterprise applications
Monitor, troubleshoot, and resolve production incidents and outages
Handle incident management, RCA preparation, and service restoration activities
Support Azure-hosted applications and cloud services
Configure and maintain CI/CD pipelines and deployment processes
Support APIs, SQL/Snowflake, Kafka, and Azure AKS environments
Work closely with Development, QA, Infra, and Business teams
Participate in release support, deployments, DR activities, and weekend maintenance
Ensure application stability, monitoring, alert handling, and operational excellence
Required Skills & Qualifications:
6–10 years of experience in Production/Application Support environments
Strong experience in Core Java and Spring Boot support environments
Hands-on experience with REST APIs and troubleshooting integration issues
Strong SQL / Snowflake query handling and debugging experience
Experience supporting Azure Cloud environments
Strong hands-on experience with Azure Kubernetes Service(AKS)
Experience with Cosmos DB is must have
Good understanding of Apache Kafka
CI/CD experience using GitHub / Azure DevOps
Strong L2/L3 Production Support, incident management, and RCA experience
Experience with monitoring tools such as Dynatrace, Splunk, Grafana, etc.
Good understanding of Linux/Unix fundamentals
Familiarity with ITIL processes and support operations

Work arrangement
Hybrid