Associate Customer Success Manager

Who are we?
Superset is India’s largest University Recruitment Platform - a placement automation tool for
universities and a digital campus hiring platform for employers. Our team is dedicated towards
leveraging the technology to solve all the challenges and problems you could think of during a
typical placement season.
Location - Bangalore
Role Overview
As an ACSM at Superset, you’ll be responsible for handling our university clients/customers,
handholding during initial on-site implementation of the software platform and building long-term
relationships with them.
Key Responsibilities
● Managing multiple stakeholders and understanding their respective business needs
throughout the customer lifecycle,
● Providing good customer experience by ensuring that Superset is successfully and
smoothly rolled out to the customer - provide software platform training to placements
staff and help them set-up the platform,
● Handling escalations and ensuring long term working relationship with the respective
university POCs,
● You’ll be required to help potential clients with respect to the platform use, best
practices, and promote adoption,
● Keeping a track of adoption metrics to preempt churn rate and managing renewals.
This is a role with huge responsibility as you would be entrusted with customer success and student
adoption.
Requirements | You’ll be a great addition to the team if:
● You have 1+ years of experience in account management/customer
success/client-facing role/operations,
● You have excellent communication abilities including the ability to listen, understand,
assist rightly to the clients,
● You understand that maintaining relations is more about understanding people's psyche
than just providing feature resolutions,
● You are passionate about product craftsmanship and care about great customer
experience,
● Your experience working with cross-functional teams in a SaaS or a software company
would be an added advantage.

Work arrangement
No