Senior Administrative Assistant

This is a Fully Remote Job
1. About Our Client:
The organization operates within the insurance and surplus lines industry, addressing the challenges of administrative efficiency and compliance in managing insurance programs. It supports Account Managers, Brokers, and departmental operations by providing streamlined administrative processes and ensuring regulatory compliance. The organization emphasizes process improvements, training, and collaboration to enhance team performance and service delivery.
2. About the Opportunity:
The Senior Administrative Assistant plays a key role in providing advanced administrative and clerical support to multiple internal teams. This position is responsible for mentoring peers, supporting training, leading process improvement initiatives, and managing critical insurance documentation and compliance tasks. The role contributes significantly to maintaining operational accuracy, enhancing client satisfaction, and improving team efficiency.
3. Responsibilities:
Mentor peers and assist with onboarding and training initiatives
Lead and contribute to special projects and process improvements
Prepare, review, and distribute insurance documents including quotes, finance agreements, applications, bind requests, invoices, and affidavits
Perform policy checks, renewal notifications, and loss run requests
Document and track transactions accurately in AMS and related systems
Support audits and compliance reviews for surplus lines requirements
Collaborate with Sales and other departments to support client service
Manage team email inboxes and provide frontline communication support
Provide backup for administrative functions while maintaining confidentiality and professionalism
Perform other duties as assigned
4. Requirements:
High school diploma required; Associate’s or Bachelor’s degree in Business, Finance, Accounting, Risk Management, or related field preferred
2+ years in insurance or surplus lines industry, or Property & Casualty license plus 12+ months of CSR or administrative support experience; ability to obtain and maintain Property & Casualty license required
Strong knowledge of insurance administrative processes, AMS operations, and compliance
Proficient in Microsoft Office, email platforms, and document management systems
Excellent organizational and time-management skills with ability to prioritize and meet deadlines
Clear and professional communication and strong interpersonal skills
Problem-solving and analytical abilities with experience in process improvements and audits
Team player with mentoring skills and high integrity
5. Pay Range and Compensation Package:
Compensation range is $25 per hour to $27 per hour
6. Benefits & Perks:
Health, dental, and vision insurance plans
Four weeks of paid time off
Ten paid company holidays plus two floating holidays
401K program with employer match
Personal assistance programs supporting work-life balance
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes