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Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location: 2885- Kolkata-Kasba Kolkata , AC MARKET HOWRAH Howrah , Ballygunge Kolkata Kolkata , Burrabazar Kolkata Kolkata , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Howrah Howrah , Prince Anwar Shah Road Kolkata , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities:
- Manage customer relationships
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints
Additional Responsibilities:
- Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns
Reporting Team
Reporting Designation:
Reporting Department:
Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50% throughout academics
Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required work experience
Industry: Banking, Financial Services
Role: Customer Service, Sales
Years of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score
Required Competencies: - Customer Centricity
- Communication
- Sales Orientation
- Problem Solving
Required Knowledge: - Banking products
- Regulatory norms
- Customer service principles
Required Skills: - Relationship building
- Communication
- MS Office tools
- Problem-solving
Required abilities
Physical: NA
Other: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific requirements
Travel: Yes – up to 20% of the time
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other details
Pay Rate: Fixed + Performance-based Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:
Experience
2 - 5 Years
Employment type
Full Time
Work arrangement
No
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