Client Servicing Manager

Company Description
At Xponic Experiences (Gurgaon), we create immersive brand experiences through experiential marketing, BTL activations, events, exhibitions, retail marketing and MICE.
We work with brands to turn marketing objectives into engaging consumer experiences—right from strategy and ideation to execution and measurement.
Role Description
1. Campaign Planning & Execution
Understand client briefs and translate them into actionable activation plans.
Develop activation concepts, execution plans, timelines and manpower requirements.
Manage end-to-end execution of BTL and experiential campaigns.
Coordinate with production, fabrication, creative, vendors and field teams.
Ensure timely deployment and execution across multiple locations.
2. Client Management
Act as the key point of contact for assigned clients.
Participate in client meetings and presentations.
Prepare activation proposals, execution plans, estimates and status reports.
Understand client expectations and ensure smooth delivery.
Build strong and long-term client relationships.
Qualifications
Candidates should possess strong Client Services and Client Relations skills, with experience managing ongoing relationships and expectations.
Candidates should possess clear and professional Communication skills, both written and verbal, for calls, emails, and presentations.
Relevant qualifications such as experience in marketing, media, or agency environments, along with strong organizational and time-management abilities.
Preferred: Prior experience in client-facing roles, familiarity with BTL marketing concepts, and a track record of improving client outcomes.

Work arrangement
No