Front Office Executive

Company Description HOTEL TUNGA REGENCY PRIVATE LIMITED operates from Hotel Tunga Regency Pvt. Ltd., located at Plot No. 37, Sector 30A, Vashi, Navi Mumbai, Maharashtra, India. The hotel serves business and leisure travelers in a central Navi Mumbai location with convenient access to commercial and residential areas. Team members work in a guest-focused environment that values professionalism, reliability, and service quality. The company offers opportunities to develop hospitality skills and grow within front office and customer-facing roles. Employees are expected to contribute to a welcoming, efficient, and well-organized guest experience.
Role Description The Front Office Executive is responsible for managing the reception area and ensuring a smooth check-in and check-out experience for all guests. This full-time, on-site role in Navi Mumbai includes greeting guests, handling reservations and room assignments, answering phone calls, and responding to guest inquiries in a courteous and efficient manner. The role involves coordinating with housekeeping and other departments, processing payments, maintaining accurate records, and updating guest information in the system. The Front Office Executive also addresses guest concerns, provides information about hotel services and local attractions, and ensures that the lobby and front desk area remain clean and organized. The position requires adherence to hotel policies, consistent professional behavior, and proactive support of overall guest satisfaction.
Qualifications
Candidates should possess strong Front Office and Receptionist Duties skills, including check-in/check-out handling and reservation management.
Candidates should possess effective Communication and Interpersonal Skills for interacting with guests and team members.
Candidates should possess solid Customer Service capabilities, with a focus on responsiveness, empathy, and problem-solving.
Basic computer literacy and familiarity with hotel management or reservation systems are beneficial.
Prior experience in hospitality, front desk, or customer-facing roles is preferred.
Ability to work in shifts, including weekends and holidays, with a professional appearance and demeanor.
Minimum educational qualification: high school diploma or equivalent; a hospitality-related certification or degree is an advantage.

Work arrangement
No