Operations Manager

Pranaisha Designs is a furniture design and manufacturing brand that specializes in high-quality, handcrafted products. The company’s in-house design team focuses on solving practical problems while delivering contemporary aesthetics rooted in traditional craftsmanship and quality. Pranaisha Designs is a trusted partner for many renowned architects and interior designers, who rely on the brand for its design excellence, product reliability, and adherence to committed delivery timelines. The company is known for deep customization across sofas, beds, dining sets, and other home products, ensuring each piece is tailored to specific project needs. This commitment to premium bespoke furniture makes Pranaisha Designs a preferred choice for design-conscious clients.
Operations Manager – Production, Delivery & Service
Pranaisha Designs | Bengaluru | Full-Time
Pranaisha Designs is looking for a hands-on Operations Manager to take ownership of day-to-day execution across our furniture manufacturing and customer delivery operations.
This is an execution-focused role. You will be responsible for ensuring that customer orders move smoothly from production → quality check → delivery → installation → after-sales service.
Key Responsibilities
Plan and monitor daily furniture production against committed delivery dates.
Coordinate with carpenters, upholstery teams, supervisors and other production staff.
Identify production delays, material shortages and bottlenecks and resolve them proactively.
Ensure finished products undergo proper quality checks before dispatch.
Prepare and manage daily and weekly delivery schedules.
Coordinate delivery vehicles, delivery teams and installation staff.
Ensure customers receive their orders on time and in good condition.
Track all pending service and after-sales complaints.
Assign technicians/service teams and ensure complaints are closed within committed timelines.
Coordinate between sales, production, dispatch, delivery and service teams.
Maintain clear order and operations trackers and provide regular status updates to management.
Manage shop-floor manpower, work allocation, productivity and execution discipline.
Take ownership of operational problems rather than simply escalating them.
What We're Looking For
We are looking for someone who is organised, practical, proactive and strong at follow-ups.
Experience in furniture manufacturing, interiors, modular furniture, home improvement, manufacturing or similar operations will be preferred.
Ideal profile:
Experience: 2–5 years in operations/production/delivery management
Location: Bengaluru
Skills: Production planning, team management, delivery coordination, vendor coordination, customer handling, Excel/Google Sheets and problem solving.
This role involves regular coordination with factory and field teams, so candidates should be comfortable working in a hands-on operational environment rather than purely a desk-based role.
What Success Looks Like
High on-time production and delivery, fewer quality issues, disciplined daily execution, faster service resolution and clear visibility of every pending customer order.
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Work arrangement
No