Customer Support Executive

Company Description WEIT PRIME PRIVATE LIMITED is a logistics company providing worldwide courier and cargo services. The company primarily operates from Jaipur and Neemrana, with a dedicated dispatch office in Delhi for international shipping. WEIT PRIME offers end-to-end logistics and courier solutions to meet diverse business and individual shipping needs. Team members work in a fast-paced environment focused on accuracy, reliability, and timely deliveries. The company values customer-centric service and efficient operations across domestic and international routes.
Role Description The Customer Support Executive is a full-time, on-site role based in Jaipur. This role involves responding to customer inquiries via phone, email, and other channels, providing accurate information on courier and cargo services, shipment status, and delivery timelines. The Customer Support Executive will handle order tracking, resolve service issues, coordinate with operations and dispatch teams, and maintain detailed records of customer interactions. Day-to-day responsibilities include ensuring high levels of customer satisfaction, following standard procedures for complaints and escalation, and updating customers on logistics and shipping processes. The role also requires maintaining professionalism, adhering to company policies, and contributing to continuous improvement in customer service.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle inquiries professionally and efficiently.
Candidates should possess skills in Customer Satisfaction, focusing on resolving issues and maintaining positive customer relationships.
Candidates should possess Online Support capabilities, including comfort with digital communication tools and basic CRM or ticketing systems.
Candidates should possess Technical Support skills relevant to logistics and shipping services, including basic understanding of tracking systems and service workflows.
Strong verbal and written communication skills in English and local languages.
Ability to work on-site in Jaipur, manage multiple tasks, and remain calm under pressure.
Prior experience in courier, logistics, or customer service roles is preferred.
Basic computer literacy, including email, spreadsheets, and online platforms.
Minimum high school diploma; a bachelor’s degree in any field is an advantage.

Work arrangement
No