Information Technology System Administrator

About Brite
Brite Systems Inc. is a U.S.-based, AI-led digital transformation company and a Top 1% Salesforce Summit Partner. Since 2006, we have helped government and nonprofit organizations modernize their technology, improve operations, and deliver better outcomes for the communities they serve.
Headquartered in Indianapolis with a Global Delivery Hub in Chennai, Brite brings together expertise across Salesforce, AWS, MuleSoft, AI, and our proprietary Enlite Accelerator to solve complex challenges and create meaningful impact.
At Brite, you’ll be part of a collaborative, people-first team where innovation, continuous learning, and meaningful work come together. We’re proud to be recognized among Indiana’s fastest growing companies, named to the Inc. 5000 list of America’s fastest-growing private companies, and recognized as a Great Place to Work in Indiana for seven years. Join Brite to build innovative technology, grow your career, and make a difference.
About the Role
We are looking for a proactive and customer-focused IT Administrator to provide first-level IT support to employees. The ideal candidate should possess strong troubleshooting skills, excellent communication, and a service-oriented mindset to ensure timely resolution of technical issues while maintaining high customer satisfaction.
Roles and Responsibilities
Key Responsibilities
End User Support
Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
Diagnose and resolve hardware, software, network, and application-related issues.
Install, configure, and maintain Windows operating systems and standard business applications.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
User Administration
Create, modify, and deactivate user accounts.
Manage password resets and access permissions.
Configure email accounts, distribution groups, and shared mailboxes.
Asset Management
Maintain the IT asset inventory, including laptops, desktops, monitors, and accessories.
Track asset allocation, returns, warranty details, and lifecycle.
Coordinate procurement and replacement of IT equipment.
Ticket Management
Log, prioritize, and resolve support tickets within defined SLAs.
Escalate unresolved issues to Level-2 or specialized support teams.
Maintain proper documentation of incidents, resolutions, and root causes.
Infrastructure Support
Assist in configuring and troubleshooting LAN, Wi-Fi, VPN, and internet connectivity.
Support printers, scanners, meeting room equipment, and video conferencing systems.
Assist with software deployment and patch management.
Employee Onboarding & Offboarding
Prepare laptops and user accounts for new employees.
Configure required software, licenses, and access rights.
Recover company assets and revoke system access during employee exit.
Documentation & Compliance
Maintain knowledge base articles and standard operating procedures (SOPs).
Ensure compliance with IT security policies.
Support periodic audits related to IT assets and access management.
Qualification
Bachelor’s degree in computer science, Information Technology, Computer Applications, or a related field.
Equal Employment Opportunity
Brite Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Recruitment Fraud Alert! There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Brite Systems employees or recruiters. Please be aware that Brite Systems does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up; and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. We encourage you to review and apply to our available job openings at Brite Systems website. For more information on avoiding and reporting scams, please visit the Federal Trade Commission’s job scams website

Work arrangement
Hybrid