Head - Retail Fulfilment

Hiring: Head - Retail Fulfilment | Hyderabad
We are partnering with a fast-growing, venture-backed healthcare technology company that is transforming how healthcare products are accessed and fulfilled across India. As they enter an exciting phase of expansion, they are looking for a Head - Retail Fulfilment to build and scale their retail partner ecosystem, starting with Hyderabad and eventually expanding nationally.
Location
Hyderabad
About the Role
This is a unique 0-to-1 builder opportunity for someone who thrives in execution-focused, entrepreneurial environments.
As the Head of Retail Fulfilment, you will be responsible for designing, building, and scaling a distributed retail/pharmacy fulfilment network that delivers exceptional customer experience, product availability, and operational excellence.
Initially, this will be an individual contributor role with the opportunity to build and lead the function as the network scales.
Key Responsibilities
✅ Build and expand a retail/pharmacy partner network from scratch
✅ Identify, evaluate, negotiate with, and onboard independent retail partners
✅ Drive partner activation, fulfilment readiness, and operational excellence
✅ Manage inventory availability, replenishment processes, and stock discipline
✅ Own partner commercials, margins, settlements, and performance metrics
✅ Establish SOPs, operating processes, and scalable fulfilment frameworks
✅ Monitor and improve service levels, productivity, and partner economics
✅ Scale the operating model from pilot stage to a high-performing multi-city network
Ideal Candidate
We're looking for professionals who have:
Built or expanded a retail, franchise, partner, or fulfilment network from an early stage
Hands-on experience managing independent retail/franchise partners
Strong field execution background and ability to solve operational challenges on the ground
Experience in inventory management, fulfilment operations, and replenishment planning
Ownership of commercials, negotiations, collections, and partner profitability
Demonstrated success in scaling operational models and driving measurable KPIs
Preferred Industry Background
Experience from any of the following sectors would be highly relevant:
Pharmacy Retail
Healthcare Distribution
E-Pharmacy / Omnichannel Retail
FMCG General Trade
Organized Retail
Franchise-led Business Models
Partner-led Fulfilment Networks
Experience Required
8+ years of relevant experience with a strong track record of building and operating distributed retail networks.
Why Consider This Opportunity?
Opportunity to build a business-critical function from the ground up
High ownership and visibility with leadership
Direct impact on customer experience and business scalability
Chance to build and lead a team as the network expands
Fast-paced, entrepreneurial environment with significant growth potential

Work arrangement
No