Manager - Voice Core Ops

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
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VIL is an equal opportunity employer committed to diversifying its workforce.
Role
TM - Voice Core and LD Ops
Job Level/ Designation
M1 - Manager/ Sr.Manager
Function / Department
COG / Cluster Core Ops
Location
Clusters
Job Purpose
Responsible for operations and maintenance of the CS Core elements deployed in the circle such as Nokia, Ericsson, Huawei MSS, GCS, MGW/GMGW,HLR-HSS including NLD/ILD Nodes including Nokia IMS VolTE Core. KPI based Analysis, managing system uptime , perform regular O&M activities, Coordination with different functions and supporting Business deliverables will be the key focus points .
Key Result Areas/Accountabilities
Ensure 99.999% System Uptime and Regular Backups
Responsible for alarm clearance in the nodes in coordination with respective functions
Traffic Routing and optimization based on report analysis
Ensure timely system upgrades of MSS/GSC/MGW/GMGW/NLD-ILD nodes/HLR-HSS and support capacity expansion including Nokia IMS VoLTE Core.
Offloading the old nodes
Acceptance testing for new connectivity’s , RA/IT clearance
Routine preventive maintenance for CS Core/LD core nodes
Traffic report analysis and initiate actions to improve KPIs
Hardware support for CS-Core/LD nodes, Spare Management and related database updating and tracking
Coordination with Vendors/PMS/COG/INM/CHM/CODE/other functions for KPI restoration/analysis/Changes and new product Implementations
Resolve customer complaints with in TAT (including support for VI enterprise solutions - SIP , PRI etc)
Ensure accurate implementation of all types of changes, judge impact of changes, pre / post service confirmation for each of the change including KPI tracking and impact analysis.
Perform KPI analysis and optimization